Privacy Policy

This policy explains what information ARKO Remodeling Inc. collects when you use our website, why we collect it, and what control you have over it. We have tried to write it in plain English rather than legal boilerplate.

Who we are

ARKO Remodeling Inc. is a licensed general contractor (CSLB #1114425) based at 22231 Mulholland Hwy, Suite 213, Calabasas, CA 91302. You can reach us at (424) 280-2742 or info@arkoremodel.com. In this policy, "we" and "our" mean ARKO Remodeling Inc.

This policy covers our website at arko-remodeling.com and our digital business card page.

Information you give us

When you fill in a contact or estimate form, we ask for:

• Your name
• Your phone number
• Your email address (optional)
• The type of project you're planning
• Anything you choose to write in the message box

We only ask for what we need to call you back and understand your project. Please don't send us sensitive information such as Social Security numbers, financial account details, or health information through the website — we don't need it and the forms aren't designed for it.

Information collected automatically

Like most websites, ours records some technical information when you visit:

• Which pages you view and how long you stay
• The type of device and browser you're using
• Your general location — typically the city, worked out from your internet connection, not your precise location
• How you arrived — for example from a Google search, from our Houzz profile, from an advertisement, or by scanning our QR code
• Actions you take on the site, such as tapping the phone number, opening a project photo, or checking whether your ZIP code is in our service area

We use this to understand which parts of the site are useful and where our customers come from. We do not use it to identify you personally.

Cookies and similar technology

We use Google Analytics, which sets cookies in your browser to recognize repeat visits and measure how the site is used. We also store a small amount of information in your browser to remember things during your visit — for example, that you've already been shown the estimate popup, so we don't show it again.

If we run advertising campaigns, Google Ads or Meta (Facebook and Instagram) may also set cookies so we can measure whether an advertisement led to an enquiry.

You can block or delete cookies in your browser settings. Google also offers a browser add-on that turns off Google Analytics on every site you visit, available at tools.google.com/dlpage/gaoptout. Blocking cookies won't stop you using the site.

How we use your information

• To respond to your enquiry and give you an estimate
• To carry out work you hire us for, and communicate with you about it
• To keep records required for our business and our contractor's license
• To understand how people find and use our website, so we can improve it
• To measure whether our advertising is working

We do not send marketing emails or text messages to people who have simply filled in a form. If we ever start doing so, we will ask your permission first and every message will include a way to unsubscribe.

Who we share it with

We do not sell your personal information, and we never have. We share it only with the companies that help us run the business:

• Our email provider, which delivers the form submission to our inbox
• Our website host, which serves the site and keeps it secure
• Google Analytics, which provides the visitor statistics described above
• Advertising platforms such as Google Ads or Meta, if we are running campaigns, to measure their results
• Subcontractors and suppliers, where sharing your name, address, or project details is necessary to carry out work you have hired us for

We may also disclose information if the law requires it, or to protect our legal rights.

How long we keep it

We keep enquiry details for as long as we may reasonably need them to follow up, and we keep records relating to completed projects for as long as required for warranty, tax, licensing, and legal purposes. Website statistics are retained according to Google Analytics' standard retention settings. You can ask us to delete your information at any time — see below.

Security

Our website is served over an encrypted connection, and form submissions are transmitted securely. No system is perfectly secure, but we take reasonable steps to protect the information you give us and we limit access to the people who need it.

Your California privacy rights

If you live in California, the California Consumer Privacy Act gives you the right to:

• Know what personal information we have collected about you and how we've used it
• Request a copy of that information
• Ask us to correct anything inaccurate
• Ask us to delete your information, subject to records we're required to keep
• Opt out of the sale or sharing of your personal information — though as stated above, we do not sell it
• Not be treated differently for exercising any of these rights. We will not refuse you service or change your price because you asked

To make a request, call (424) 280-2742 or email info@arkoremodel.com with "Privacy Request" in the subject line. We may need to verify your identity before we act, and we aim to respond within 45 days. You may also use an authorized agent to make a request on your behalf.

Children

Our website is intended for adults planning home improvement work. We do not knowingly collect information from children under 16. If you believe a child has given us their information, contact us and we will delete it.

Links to other websites

Our site links to places like Houzz and Instagram. Once you follow one of those links, you're on their website and their privacy policy applies, not ours.

Changes to this policy

If we change how we handle information, we'll update this page and change the date at the top. Significant changes will be noted clearly.

Contact us

Questions about this policy, or about your information:

ARKO Remodeling Inc.
22231 Mulholland Hwy, Suite 213
Calabasas, CA 91302
(424) 280-2742
info@arkoremodel.com